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From: Gonzalo Camarillo <Gonzalo.Camarillo@lmf.ericsson.se>
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To: Dean Willis <dean.willis@softarmor.com>
CC: "'Jonathan Rosenberg'" <jdrosen@dynamicsoft.com>,
        "'Jon Peterson (jon.peterson@NeuStar.com)'"
 <jon.peterson@neustar.biz>,
        "'Rohan Mahy'" <rohan@cisco.com>,
        "'Henning Schulzrinne'"
 <hgs@cs.columbia.edu>,
        "'Tom Taylor'" <taylor@nortelnetworks.com>,
        "'Gonzalo
 Camarillo'" <Gonzalo.Camarillo@ericsson.com>,
        mankin@psg.com, Mary Barnes
 <mbarnes@nortelnetworks.com>,
        Emergency <sipping-emergency@ietf.org>
References: <004901c2f951$09038cd0$ee036e3f@txdwillis>
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Subject: [Sipping-emergency] Re: Report on sipemergency call
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Folks,

my action points...

> 1) Gonzalo: Please add myself, Mary, and Tom to the sip-emergency list and
> SIPPING design team.

I have added the email addresses below to the mailing list 
<sipping-emergency@ietf.org>

dean.willis@softarmor.com
mbarnes@nortelnetworks.com
taylor@nortelnetworks.com
jdrosen@dynamicsoft.com

I have added all four to the design team:

http://www.softarmor.com/sipping/teams/emergency/

Cheers,

Gonzalo

_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency



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Subject: [Sipping-emergency] Scenario Document
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I've sent this to the list rather than individuals.  Will I be missing anyone (e.g. 
Jon, Allison)?

This is how I propose to structure the scenarios document.  You may tell me if this 
covers too much:

1. System Requirements

Here's the complete list as I understand it.  Feel free to suggest additions or 
modifications.

(a) Provide a means for an user to direct a call to the emergency call centre in 
jurisdiction.

(b) Provide a means for the emergency call centre to determine the geographic 
location of the calling user.

(c) Provide a means for the emergency call centre to call back to the user should 
this be necessary.

2. System Components

Here I would include Dean's list, which he classified into "degrees of freedom" and 
"information sources".

3. Scenario Description and Analysis

Here I would describe each scenario, then analyze the associated logical constraints 
on our use of the degrees of freedom and information sources.

4. Conclusions

This would summarize the constraints on solution, looking across the different 
scenarios.

Comments?

_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency



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To: Tom Taylor <taylor@nortelnetworks.com>, sipping-emergency@ietf.org
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Subject: Re: [Sipping-emergency] Scenario Document
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Tom

Have you read Henning's Requirements ID? It seems to cover what you 
mention, unless you plan on expanding much more than his ID, which there is 
already some contention on parts of - which is why I'm commenting on your 
email.

At 01:07 PM 4/3/2003 -0500, Tom Taylor wrote:
>I've sent this to the list rather than individuals.  Will I be missing 
>anyone (e.g. Jon, Allison)?
>
>This is how I propose to structure the scenarios document.  You may tell 
>me if this covers too much:
>
>1. System Requirements
>
>Here's the complete list as I understand it.  Feel free to suggest 
>additions or modifications.
>
>(a) Provide a means for an user to direct a call to the emergency call 
>centre in jurisdiction.
>
>(b) Provide a means for the emergency call centre to determine the 
>geographic location of the calling user.
>
>(c) Provide a means for the emergency call centre to call back to the user 
>should this be necessary.
>
>2. System Components
>
>Here I would include Dean's list, which he classified into "degrees of 
>freedom" and "information sources".
>
>3. Scenario Description and Analysis
>
>Here I would describe each scenario, then analyze the associated logical 
>constraints on our use of the degrees of freedom and information sources.
>
>4. Conclusions
>
>This would summarize the constraints on solution, looking across the 
>different scenarios.
>
>Comments?
>
>_______________________________________________
>Sipping-emergency mailing list
>Sipping-emergency@ietf.org
>https://www1.ietf.org/mailman/listinfo/sipping-emergency


cheers,
James

            *************************************
        "The road to destruction is well traveled and crowded,
if you choose to get on that road, destruction will hit you head on"

_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency



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From: Tom Taylor <taylor@nortelnetworks.com>
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Apologies for the duplication.  I've forwarded Dean's minutes to the complete
sipping-emergency list so James can see where I'm coming from in doing the scenarios
document.  There was a bit of discussion following these minutes, so you may want to
consult the archives.

-------- Original Message --------
Subject: Report on sipemergency call
Date: Wed, 2 Apr 2003 13:49:52 -0600
From: Dean Willis <dean.willis@softarmor.com>
To: 'Jonathan Rosenberg' <jdrosen@dynamicsoft.com>,   'Jon Peterson
(jon.peterson@NeuStar.com)' <jon.peterson@neustar.biz>,   'Rohan Mahy'
<rohan@cisco.com>,   'Henning Schulzrinne' <hgs@cs.columbia.edu>,   Taylor, Tom-PT
[CAR:5N00:EXCH]<taylor@americasm01.nt.com>,   'Gonzalo Camarillo'
<Gonzalo.Camarillo@ericsson.com>, <mankin@psg.com>,   Barnes, Mary
[NGC:B602:EXCH]<mbarnes@americasm01.nt.com>
CC: <dean.willis@softarmor.com>


Given the scheduling confusion, the call proceeded with myself, Mary Barnes,
Tom Taylor, and Henning Schulzrinne in attendance. Sorry folks -- too many
irons in the fire, not enough wranglers to hold the cows down.

We discussed both the background and our current knowledge of the situation,
including some info that Henning just picked up at VON while talking to Nate
Wilcox of the Vermont 911 center.

Our current proposal is to proceed with developing a scenarios document
which will capture a little of the analysis as well as describing the known
main problem modalities. This will provide background for a "guidelines"
document that will help implementers understand the limitations and
effectively use existing specifications, perhaps including usage
conventions. Further analysis of the scenarios and guidelines will provide
input to Henning's longer-reaching requirements draft and potential future
work on more sophisticated solutions.

Tom and Mary have agreed to take a crack at drafting the scenarios document,
and will attempt to coordinate the vocabulary with that used in Henning's
requirements draft, for example "emergency call center" instead of PSAP.

Three "degrees of freedom" in the system were identified:

1) Phones
2) Gateways
3) Emergency call centers

Six "information sources" were identified:

1) User of the phone
2) The phone and supporting network
3) Gateways
4) The service provider and its routing systems
5) Emergency call centers
6) Third-party database providers

We identified five basic scenarios in the discussion:

1) Stationary SIP phones having known locations and operating with a local
gateway. This is essentially the "PBX" problem.

2) Stationary SIP phones having known locations operating with a gateway(s)
from a single operator with gateways in the PSAP regions in which phones are
located. This might be viewed as the "CLEC" problem.

3) Stationary or low-mobility phones sparsely distributed across a
relatively large geographical areas and operating with dynamically selected
gateways from a single operator or coalition of operators. This might be
labeled the "Vonage" problem, although we probably shouldn't call it that in
the draft.

4) Mobile SIP phones operating with a fixed (personal or enterprise)
gateway. This might be labeled the "dynamicsoft" problem as it describes my
office -- for example, we have a field office in KC with a Texas phone
number served by a gateway in Plano. Of course, we probably don't want to
use this name for the problem in the draft.

5) Mobile SIP phones operating with a personal gateway. This appears to be a
degenerate case of the #4, or did I miss something?

To Do items:

1) Gonzalo: Please add myself, Mary, and Tom to the sip-emergency list and
SIPPING design team.
2) Mary and Tom: Re-read Henning's draft and begin scenarios draft.
3) All of us: be thinking about how to address the scenarios, and give
consideration to internationalization issues.
4) Henning: Adapt requirements draft to consider scenarios draft and
likely-to-emerge practices draft.
5) Tom and Mary: Dig out references on existing PSAP functions and routing
models
6) Henning: Follow-up with Nate Wilcox from Vermont 911 center


Thoughts on proposed "practices" draft.

1) Should document what can be down now, with existing protocols.
2) Should document limitations of existing approaches. For example, in
scenario 5, 911 services aren't going to work right.
3) Should NOT identify extensions to protocols.
4) May identify helpful practices outside of pure SIP, such as providing DID
numbers for emergency call centers and databases correlating emergency call
centers with geoloc.


--
Dean




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Date: Fri, 04 Apr 2003 00:31:54 -0500
From: Henning Schulzrinne <hgs@cs.columbia.edu>
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> This is great information. Just to be sure I understand, Intrado is 
> doing two separate translations? One for a translation of the civil 
> address to lat/long, done at the time of provisioning of the civil 
> address, and the other is the translation of the lat/long into a PSAP 
> identity, done at call setup time? Its not clear to me why both 
> translations cannot be done at the same time, at provisioning time.

They probably could, but the geocoding (civil-to-geo) is presumably much 
more stable than the assignment of areas to PSAPs, except maybe after 
California drifts off into the Pacific.

> 
> Is there a site which maintains a list of providers similar to Intrado?

Not that I know of. http://www.nena9-1-1.org/Buyers%20Guide/index.htm is 
the closest I know of, but it doesn't seem to have that category. See 
also http://www.nena9-1-1.org/PSAPs/index.htm

> 
> Thanks,
> Jonathan R.
> 
> Henning Schulzrinne wrote:
> 
>> Dean, thanks for the summary.
>>
>> As it happened, I had a breakfast conversation with Vonage an hour 
>> after the call, discussing their "911" implementation. They are not 
>> calling it that, since it's only an approximation, not the real thing.
>>
>>  From my discussion, their implementation works as follows, 
>> implementing one of the stop-gap implementations that I described 
>> during the talk:
>>
>> - Customer can enter their location (street address) into a web form.
>>
>> - Customer gets reminder email once a month, as in "are you still 
>> living there"? Also, the system detects whether the subnet address of 
>> the phone has changed, indicating a likely change in physical address 
>> rather than just a new DHCP lease.
>>
>> - Address gets geo-coded (via a database maintained by Intrado, but 
>> other companies offer similar services) into longitude/latitude.
>>
>> - The outbound proxy directs all SIP requests with 911 to a special 
>> custom-coded proxy that queries (using an Intrado-proprietary 
>> XML-over-HTTP protocol) the Intrado jurisdictional database. This 
>> query returns a 10-digit number of the PSAP handling that part of the 
>> country. The Vonage fellow confirmed my suspicion that this number is 
>> often an administrative number, but at least it's the right PSAP. The 
>> call is then handed to a gateway that dials that number.
>>
>> - This approach has known limitations:
>> . requires an agreement with Intrado (they are set up to serve ILECs 
>> and CLECs, not necessarily a dynamicsoft-sized business).
>> . the calling party number is either the gateway or the caller, 
>> neither of which is likely to be mappable to anything approaching a 
>> useful street address.
>> . the manual address entry is probably only workable with mobility 
>> measured in months, not "employee takes phone home after work" or 
>> "person has multiple devices located in different places" cases. The 
>> latter case may be solvable, but things start to get a bit more 
>> complicated from a user perspective.
>>
>> Apparently, Intrado is pretty much the only vendor with nationwide 
>> coverage. Other, smaller vendors cover parts of the country.
>>
>> They are starting to roll this out in the next month or so. This is a 
>> first step, offering "basic" rather than "enhanced" 911 service.
>>
>> On average, each US household places about 1 911 call per year, so the 
>> call volume is pretty modest, from a scaling perspective.
>>
>> I mentioned the on-going IETF efforts. The Vonage fellow was very 
>> interested in contributing to the discussion. I told him that I would 
>> mention this to the group.
>>
>> Henning

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> I mean, making sure that resources are available, whatever they may be, 
> for completing a 911 call. I have heard (again, just what I've heard) 
> that a 5E will hang up an existing non-emergency call if it is in an 
> all-circuits busy condition when it receives a 911 call. This would seem 
> to relate to the ieprep stuff, I suppose.

Never heard that mentioned, including the relevant Bellcore document.

> 
> -Jonathan R.
> 

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From: "Rosen, Brian" <Brian.Rosen@marconi.com>
To: "'Henning Schulzrinne'" <hgs@cs.columbia.edu>,
        Jonathan Rosenberg
	 <jdrosen@dynamicsoft.com>
Cc: Emergency <sipping-emergency@ietf.org>
Subject: RE: [Sipping-emergency] Re: Report on sipemergency call
Date: Fri, 4 Apr 2003 08:42:40 -0500 
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I believe this is not true.  This would be preemption and I don't
believe preemption occurs even in all-circuits-busy.  The only
preemption is in the "we don't talk about it" national emergency stuff
that is alternately denied and quietly admitted to.

Brian

> -----Original Message-----
> From: Henning Schulzrinne [mailto:hgs@cs.columbia.edu]
> Sent: Friday, April 04, 2003 12:42 AM
> To: Jonathan Rosenberg
> Cc: Emergency
> Subject: [Sipping-emergency] Re: Report on sipemergency call
> 
> 
> > I mean, making sure that resources are available, whatever 
> they may be, 
> > for completing a 911 call. I have heard (again, just what 
> I've heard) 
> > that a 5E will hang up an existing non-emergency call if it 
> is in an 
> > all-circuits busy condition when it receives a 911 call. 
> This would seem 
> > to relate to the ieprep stuff, I suppose.
> 
> Never heard that mentioned, including the relevant Bellcore document.
> 
> > 
> > -Jonathan R.
> > 
> 
> _______________________________________________
> Sipping-emergency mailing list
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> https://www1.ietf.org/mailman/listinfo/sipping-emergency
> 
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OK, then I am just confused. Apologies.

-Jonathan R.

Henning Schulzrinne wrote:
>> I mean, making sure that resources are available, whatever they may 
>> be, for completing a 911 call. I have heard (again, just what I've 
>> heard) that a 5E will hang up an existing non-emergency call if it is 
>> in an all-circuits busy condition when it receives a 911 call. This 
>> would seem to relate to the ieprep stuff, I suppose.
> 
> 
> Never heard that mentioned, including the relevant Bellcore document.
> 
>>
>> -Jonathan R.
>>
> 

-- 
Jonathan D. Rosenberg, Ph.D.                600 Lanidex Plaza
Chief Scientist                             Parsippany, NJ 07054-2711
dynamicsoft
jdrosen@dynamicsoft.com                     FAX:   (973) 952-5050
http://www.jdrosen.net                      PHONE: (973) 952-5000
http://www.dynamicsoft.com

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To: sipping-emergency@ietf.org
From: "James M. Polk" <jmpolk@cisco.com>
Subject: Re: [Sipping-emergency] [Fwd: Report on sipemergency call]
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At 03:08 PM 4/3/2003 -0500, Tom Taylor wrote:
>Apologies for the duplication.  I've forwarded Dean's minutes to the complete
>sipping-emergency list so James can see where I'm coming from in doing the 
>scenarios
>document.  There was a bit of discussion following these minutes, so you 
>may want to
>consult the archives.

Well then.... I guess I have to ask "what call"? I didn't see anything on 
this list announcing such an event - so how are people on this limited 
attendance list supposed to learn about them in order to attend....


>Given the scheduling confusion, the call proceeded with myself, Mary Barnes,
>Tom Taylor, and Henning Schulzrinne in attendance. Sorry folks -- too many
>irons in the fire, not enough wranglers to hold the cows down.




cheers,
James

            *************************************
        "The road to destruction is well traveled and crowded,
if you choose to get on that road, destruction will hit you head on"

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From: "Dean Willis" <dean.willis@softarmor.com>
To: "'James M. Polk'" <jmpolk@cisco.com>, <sipping-emergency@ietf.org>
Subject: RE: [Sipping-emergency] [Fwd: Report on sipemergency call]
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> Well then.... I guess I have to ask "what call"? I didn't see 
> anything on 
> this list announcing such an event - so how are people on 
> this limited 
> attendance list supposed to learn about them in order to attend....

The call I put together to find out what the heck was going on -- a "limited
invitation please explain this to the dense administrative guy who doesn't
understand why we haven't made more progress before we go public" kind of
call.

Or, as Douglas Adams wrote "Don't Panic!"

Actually, I was interested in 911 type services -- I think we're starting to
get a good handle on the MLPP and IEPREP stuff.

--
Dean

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This just bounced (I don't know if Henning's originally post made it to the
list either...)

-----Original Message-----
From: Barnes, Mary [NGC:B602:EXCH] 
Sent: Friday, April 04, 2003 3:37 PM
To: 'Henning Schulzrinne'
Cc: sip-emergency@ietf.org
Subject: Connection Hold (was RE: Report on sipemergency call


Henning,

By "punting" are you proposing to remove some of the text from your
requirement S2 (i.e the "MAY make it more difficult to disconnect")?    

I fully agree that this would likely be solved by an end-system as described
in S2.  However, I think since this topic gets brought up every time SIP and
emergency calls have been discussed (at least the discussions I've heard
over the past 2+ years). [Just as the early media continues on and on, I can
see this one following a similar path unless we address it upfront.]  

I think one reason debate of this topic seems to keep recurring is that it
appears to be an easy target highlighting that a SIP network can't meet the
expectations that some folks have in terms of equivalent functionality that
they feel they have in the PSTN.  Just playing devil's advocate, one could
suggest that the only reason the functionality is optional in today's
networks is that the value it brought wasn't worth the deployment impact of
ensuring that all the network components in the PSTN could support it.  And,
following on this, the argument might be that since we're building SIP from
scratch, why can't we make sure it gets considered and engineered in from
the beginning? 

I think what we need to do is understand why this optional functionality was
considered desireable (i.e. why was it an underlying requirement) and
resolve that either the condition in the PSTN under which this functionality
was desireable doesn't apply to SIP or address what the fundamental
requirement is in terms of SIP.  I think you've addressed the equivalent
implied functional requirement in terms of SIP.  But, I think it's worth
considering why they even had that requirement in the PSTN and if it's even
still needed in SIP.  

In terms of PSTN emergency calls, this functionality was highly desireable
because that physical phone line is the only communication path and
potential means of identifying the person making the call.  However, we all
know that SIP is different because you have multiple methods of
communication and of course this is stated up front in Henning's current
requirements document and clearly stated upfront in section 2, so I'm not
proposing any new requirements. 

I agree for the audience on this list that the requirements are fine, but
perhaps the requirements document needs to be absolutely blunt that there
may appear to be equivalent functionality that isn't provided by these
requirements, however, here's some examples of such things and explicitly
explain why they don't map to a hard and fast requirement for SIP.   So,
perhaps what I'm proposing either expanding section 2 with a bit more
background or an appendix for now that gives the background on this and
states why this is only a MAY requirement (i.e the SIP paradigm provides
additional information via other means such that the calling voice line is
not the only means for getting information about the caller so it's not
deemed imperative that the "connection" remains active, although one could
enforce this at an intelligent endpoint.)  

Mary. 

-----Original Message-----
From: Henning Schulzrinne [mailto:hgs@cs.columbia.edu]
Sent: Thursday, April 03, 2003 5:59 PM
To: Barnes, Mary [NGC:B602:EXCH]
Cc: sip-emergency@ietf.org
Subject: Re: Report on sipemergency call


 From some of my notes (sorry, original source lost). In any event, 
doesn't contradict the earlier discussion, just probably indicates that 
this is a requirement we can punt on for now. (In any event, I don't see 
how this can be anything but an end-system feature. Knowing that a call 
is an emergency call is crucial to implementing any such end system 
services, so that's why the requirements document calls this out.)

Reverse reachability is much more important, in my opinion.


The full document (ANSI T1.628-2001) states:

-------------------------------
4.1.4   E9-1-1 Call Hold

E9-1-1 Call hold is an optional network feature provided to a PSAP which
prevents a caller from disconnecting an ESC.  Capabilities needed for
supporting E9-1-1 Call Hold are described in Clauses 4 and 5.  However,
there is no DSS1 or SS7 support for this capability at this time.
-------------------------------

Both documents clearly state that CALL HOLD can not be universally
supported, in fact it is clearly stated that a network reconnect - i.e.
call back will be attempted only - this is because the network may not
have the actual callers station ID, but some other number, reflecting
maybe the billing number or a location based "equivalent number" in the
case of larger organizations.  The fact that SS7 does not support this
provision will effect the ability of call hold via Tandem Offices as is
the case with most E911 offerings.



------_=_NextPart_001_01C2FAF2.D5F6A158
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	charset="iso-8859-1"
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charset=3Diso-8859-1">
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5.5.2656.31">
<TITLE>FW: Connection Hold (was RE: Report on sipemergency call</TITLE>
</HEAD>
<BODY>

<P><FONT SIZE=3D2>This just bounced (I don't know if Henning's =
originally post made it to the list either...)</FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Barnes, Mary [NGC:B602:EXCH] </FONT>
<BR><FONT SIZE=3D2>Sent: Friday, April 04, 2003 3:37 PM</FONT>
<BR><FONT SIZE=3D2>To: 'Henning Schulzrinne'</FONT>
<BR><FONT SIZE=3D2>Cc: sip-emergency@ietf.org</FONT>
<BR><FONT SIZE=3D2>Subject: Connection Hold (was RE: Report on =
sipemergency call</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>Henning,</FONT>
</P>

<P><FONT SIZE=3D2>By &quot;punting&quot; are you proposing to remove =
some of the text from your requirement S2 (i.e the &quot;MAY make it =
more difficult to disconnect&quot;)?&nbsp;&nbsp;&nbsp; </FONT></P>

<P><FONT SIZE=3D2>I fully agree that this would likely be solved by an =
end-system as described in S2.&nbsp; However, I think since this topic =
gets brought up every time SIP and emergency calls have been discussed =
(at least the discussions I've heard over the past 2+ years). [Just as =
the early media continues on and on, I can see this one following a =
similar path unless we address it upfront.]&nbsp; </FONT></P>

<P><FONT SIZE=3D2>I think one reason debate of this topic seems to keep =
recurring is that it appears to be an easy target highlighting that a =
SIP network can't meet the expectations that some folks have in terms =
of equivalent functionality that they feel they have in the PSTN.&nbsp; =
Just playing devil's advocate, one could suggest that the only reason =
the functionality is optional in today's networks is that the value it =
brought wasn't worth the deployment impact of ensuring that all the =
network components in the PSTN could support it.&nbsp; And, following =
on this, the argument might be that since we're building SIP from =
scratch, why can't we make sure it gets considered and engineered in =
from the beginning? </FONT></P>

<P><FONT SIZE=3D2>I think what we need to do is understand why this =
optional functionality was considered desireable (i.e. why was it an =
underlying requirement) and resolve that either the condition in the =
PSTN under which this functionality was desireable doesn't apply to SIP =
or address what the fundamental requirement is in terms of SIP.&nbsp; I =
think you've addressed the equivalent implied functional requirement in =
terms of SIP.&nbsp; But, I think it's worth considering why they even =
had that requirement in the PSTN and if it's even still needed in =
SIP.&nbsp; </FONT></P>

<P><FONT SIZE=3D2>In terms of PSTN emergency calls, this functionality =
was highly desireable because that physical phone line is the only =
communication path and potential means of identifying the person making =
the call.&nbsp; However, we all know that SIP is different because you =
have multiple methods of communication and of course this is stated up =
front in Henning's current requirements document and clearly stated =
upfront in section 2, so I'm not proposing any new requirements. =
</FONT></P>

<P><FONT SIZE=3D2>I agree for the audience on this list that the =
requirements are fine, but perhaps the requirements document needs to =
be absolutely blunt that there may appear to be equivalent =
functionality that isn't provided by these requirements, however, =
here's some examples of such things and explicitly explain why they =
don't map to a hard and fast requirement for SIP.&nbsp;&nbsp; So, =
perhaps what I'm proposing either expanding section 2 with a bit more =
background or an appendix for now that gives the background on this and =
states why this is only a MAY requirement (i.e the SIP paradigm =
provides additional information via other means such that the calling =
voice line is not the only means for getting information about the =
caller so it's not deemed imperative that the &quot;connection&quot; =
remains active, although one could enforce this at an intelligent =
endpoint.)&nbsp; </FONT></P>

<P><FONT SIZE=3D2>Mary. </FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Henning Schulzrinne [<A =
HREF=3D"mailto:hgs@cs.columbia.edu">mailto:hgs@cs.columbia.edu</A>]</FON=
T>
<BR><FONT SIZE=3D2>Sent: Thursday, April 03, 2003 5:59 PM</FONT>
<BR><FONT SIZE=3D2>To: Barnes, Mary [NGC:B602:EXCH]</FONT>
<BR><FONT SIZE=3D2>Cc: sip-emergency@ietf.org</FONT>
<BR><FONT SIZE=3D2>Subject: Re: Report on sipemergency call</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&nbsp;From some of my notes (sorry, original source =
lost). In any event, </FONT>
<BR><FONT SIZE=3D2>doesn't contradict the earlier discussion, just =
probably indicates that </FONT>
<BR><FONT SIZE=3D2>this is a requirement we can punt on for now. (In =
any event, I don't see </FONT>
<BR><FONT SIZE=3D2>how this can be anything but an end-system feature. =
Knowing that a call </FONT>
<BR><FONT SIZE=3D2>is an emergency call is crucial to implementing any =
such end system </FONT>
<BR><FONT SIZE=3D2>services, so that's why the requirements document =
calls this out.)</FONT>
</P>

<P><FONT SIZE=3D2>Reverse reachability is much more important, in my =
opinion.</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>The full document (ANSI T1.628-2001) states:</FONT>
</P>

<P><FONT SIZE=3D2>-------------------------------</FONT>
<BR><FONT SIZE=3D2>4.1.4&nbsp;&nbsp; E9-1-1 Call Hold</FONT>
</P>

<P><FONT SIZE=3D2>E9-1-1 Call hold is an optional network feature =
provided to a PSAP which</FONT>
<BR><FONT SIZE=3D2>prevents a caller from disconnecting an ESC.&nbsp; =
Capabilities needed for</FONT>
<BR><FONT SIZE=3D2>supporting E9-1-1 Call Hold are described in Clauses =
4 and 5.&nbsp; However,</FONT>
<BR><FONT SIZE=3D2>there is no DSS1 or SS7 support for this capability =
at this time.</FONT>
<BR><FONT SIZE=3D2>-------------------------------</FONT>
</P>

<P><FONT SIZE=3D2>Both documents clearly state that CALL HOLD can not =
be universally</FONT>
<BR><FONT SIZE=3D2>supported, in fact it is clearly stated that a =
network reconnect - i.e.</FONT>
<BR><FONT SIZE=3D2>call back will be attempted only - this is because =
the network may not</FONT>
<BR><FONT SIZE=3D2>have the actual callers station ID, but some other =
number, reflecting</FONT>
<BR><FONT SIZE=3D2>maybe the billing number or a location based =
&quot;equivalent number&quot; in the</FONT>
<BR><FONT SIZE=3D2>case of larger organizations.&nbsp; The fact that =
SS7 does not support this</FONT>
<BR><FONT SIZE=3D2>provision will effect the ability of call hold via =
Tandem Offices as is</FONT>
<BR><FONT SIZE=3D2>the case with most E911 offerings.</FONT>
</P>
<BR>

</BODY>
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Date: Fri, 04 Apr 2003 17:07:06 -0500
From: Henning Schulzrinne <hgs@cs.columbia.edu>
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Subject: [Sipping-emergency] Call hold
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Mary Barnes wrote:

 > Henning,
 >
 > By "punting" are you proposing to remove some of the text from your
 > requirement S2 (i.e the "MAY make it more difficult to disconnect")?


I'm not sure it matters. It doesn't seem necessary for a minimal 
implementation of emergency calling that does no more than basic 911 in 
the US/Canada, but that shouldn't keep us from collecting requirements 
that allow services that improve upon the user experience. That's why I 
labeled it a MAY rather than a SHOULD or MUST requirement.

Since our current effort is on a minimal feature set and since we seem 
to agree that this is probably an end system implementation issue rather 
than a protocol requirement as long as the end system can reliably 
detect that an emergency call is in progress, we may be able to defer 
this and move on to the more crucial service aspects.


 >
 > I fully agree that this would likely be solved by an end-system as 
described
 > in S2.  However, I think since this topic gets brought up every time 
SIP and
 > emergency calls have been discussed (at least the discussions I've heard
 > over the past 2+ years). [Just as the early media continues on and 
on, I can
 > see this one following a similar path unless we address it upfront.]


I think this would be more appropriately addressed in the requirements 
doc. If that's ok, I will add some explanatory text to that section 
reflecting our discussion.

Btw, I dug up the ANSI reference and found another interesting document 
that directly bears on this topic:

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=577743

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=557653

Can anybody here get at these documents through some kind of liaison 
relationship? I don't have a spare $238 to buy these documents...

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=557182 is also 
relevant.

 >
 > I think one reason debate of this topic seems to keep recurring is 
that it
 > appears to be an easy target highlighting that a SIP network can't 
meet the
 > expectations that some folks have in terms of equivalent 
functionality that
 > they feel they have in the PSTN.  Just playing devil's advocate, one 
could
 > suggest that the only reason the functionality is optional in today's
 > networks is that the value it brought wasn't worth the deployment 
impact of
 > ensuring that all the network components in the PSTN could support 
it.  And,
 > following on this, the argument might be that since we're building 
SIP from
 > scratch, why can't we make sure it gets considered and engineered in from
 > the beginning?


Given that support is purely predicated on end system behavior, there 
seems little harm in suggesting that implementors take this into 
consideration. My perception is that the IETF has generally tried to 
stay away from "user interface" descriptions, but I won't complain


 >
 > I think what we need to do is understand why this optional 
functionality was
 > considered desireable (i.e. why was it an underlying requirement) and
 > resolve that either the condition in the PSTN under which this 
functionality
 > was desireable doesn't apply to SIP or address what the fundamental
 > requirement is in terms of SIP.  I think you've addressed the equivalent
 > implied functional requirement in terms of SIP.  But, I think it's worth
 > considering why they even had that requirement in the PSTN and if 
it's even
 > still needed in SIP.
 > In terms of PSTN emergency calls, this functionality was highly 
desireable
 > because that physical phone line is the only communication path and
 > potential means of identifying the person making the call.  However, 
we all
 > know that SIP is different because you have multiple methods of
 > communication and of course this is stated up front in Henning's current
 > requirements document and clearly stated upfront in section 2, so I'm not
 > proposing any new requirements.


Also, I think this was motivated since it was difficult to call back the 
original caller. I suspect that in most cases, callers don't make a 
different call, but simply hang up. In that case, ringback is far more 
useful to get the emergency caller back on the line to ascertain that 
the emergency has indeed passed or was a false alarm (or, as seems 
common, that the emergency call button was pressed while the phone was 
in somebody's back pocket).


 >
 > I agree for the audience on this list that the requirements are fine, but
 > perhaps the requirements document needs to be absolutely blunt that there
 > may appear to be equivalent functionality that isn't provided by these
 > requirements, however, here's some examples of such things and explicitly
 > explain why they don't map to a hard and fast requirement for SIP.   So,
 > perhaps what I'm proposing either expanding section 2 with a bit more
 > background or an appendix for now that gives the background on this and
 > states why this is only a MAY requirement (i.e the SIP paradigm provides
 > additional information via other means such that the calling voice 
line is
 > not the only means for getting information about the caller so it's not
 > deemed imperative that the "connection" remains active, although one 
could
 > enforce this at an intelligent endpoint.)


I will try to add some motivating text.

 >
 > Mary.
 > -----Original Message-----
 > From: Henning Schulzrinne [mailto:hgs@cs.columbia.edu]
 > Sent: Thursday, April 03, 2003 5:59 PM
 > To: Barnes, Mary [NGC:B602:EXCH]
 > Cc: sip-emergency@ietf.org
 > Subject: Re: Report on sipemergency call
 >
 >
 >  From some of my notes (sorry, original source lost). In any event, 
doesn't contradict the earlier discussion, just probably indicates that 
this is a requirement we can punt on for now. (In any event, I don't see 
how this can be anything but an end-system feature. Knowing that a call 
is an emergency call is crucial to implementing any such end system 
services, so that's why the requirements document calls this out.)
 >
 > Reverse reachability is much more important, in my opinion.
 >
 >
 > The full document (ANSI T1.628-2001) states:
 >
 > -------------------------------
 > 4.1.4   E9-1-1 Call Hold
 >
 > E9-1-1 Call hold is an optional network feature provided to a PSAP which
 > prevents a caller from disconnecting an ESC.  Capabilities needed for
 > supporting E9-1-1 Call Hold are described in Clauses 4 and 5.  However,
 > there is no DSS1 or SS7 support for this capability at this time.
 > -------------------------------
 >
 > Both documents clearly state that CALL HOLD can not be universally
 > supported, in fact it is clearly stated that a network reconnect - i.e.
 > call back will be attempted only - this is because the network may not
 > have the actual callers station ID, but some other number, reflecting
 > maybe the billing number or a location based "equivalent number" in the
 > case of larger organizations.  The fact that SS7 does not support this
 > provision will effect the ability of call hold via Tandem Offices as is
 > the case with most E911 offerings.
 >


_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency



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From: "Mary Barnes" <mbarnes@nortelnetworks.com>
To: "'Henning Schulzrinne'" <hgs@cs.columbia.edu>, sipping-emergency@ietf.org
Subject: RE: [Sipping-emergency] Call hold
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Henning,

I can access and download the referenced documents (but can't share them; I
can't even share them with Tom, who must retrieve them himself).  However, I
took a look and this is the detailed information that is described at a high
level for Nortel's product (per that other URL I had sent)  around the SS7
support for the Connection Hold. (For ISDN, it's not possible to prevent the
disconnect, so that's why they need the dialback).  The first line of the
addendum is the deletion of that text in section 6.1.4 referenced in your
initial email below. Are you certain that was from TR.628-2001 (and not
2000) as the one document is the addendum to TR.628-2000 and I couldn't find
a TR.628-2001? 

The addendum also has all the TCAP messaging for the interface to the SRDB. 

Mary.

-----Original Message-----
From: Henning Schulzrinne [mailto:hgs@cs.columbia.edu]
Sent: Friday, April 04, 2003 4:07 PM
To: sipping-emergency@ietf.org
Subject: [Sipping-emergency] Call hold


Mary Barnes wrote:

 > Henning,
 >
 > By "punting" are you proposing to remove some of the text from your
 > requirement S2 (i.e the "MAY make it more difficult to disconnect")?


I'm not sure it matters. It doesn't seem necessary for a minimal 
implementation of emergency calling that does no more than basic 911 in 
the US/Canada, but that shouldn't keep us from collecting requirements 
that allow services that improve upon the user experience. That's why I 
labeled it a MAY rather than a SHOULD or MUST requirement.

Since our current effort is on a minimal feature set and since we seem 
to agree that this is probably an end system implementation issue rather 
than a protocol requirement as long as the end system can reliably 
detect that an emergency call is in progress, we may be able to defer 
this and move on to the more crucial service aspects.


 >
 > I fully agree that this would likely be solved by an end-system as 
described
 > in S2.  However, I think since this topic gets brought up every time 
SIP and
 > emergency calls have been discussed (at least the discussions I've heard
 > over the past 2+ years). [Just as the early media continues on and 
on, I can
 > see this one following a similar path unless we address it upfront.]


I think this would be more appropriately addressed in the requirements 
doc. If that's ok, I will add some explanatory text to that section 
reflecting our discussion.

Btw, I dug up the ANSI reference and found another interesting document 
that directly bears on this topic:

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=577743

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=557653

Can anybody here get at these documents through some kind of liaison 
relationship? I don't have a spare $238 to buy these documents...

http://www.nssn.org/NssnSearch/DisplayRecord.asp?RecordNo=557182 is also 
relevant.

 >
 > I think one reason debate of this topic seems to keep recurring is 
that it
 > appears to be an easy target highlighting that a SIP network can't 
meet the
 > expectations that some folks have in terms of equivalent 
functionality that
 > they feel they have in the PSTN.  Just playing devil's advocate, one 
could
 > suggest that the only reason the functionality is optional in today's
 > networks is that the value it brought wasn't worth the deployment 
impact of
 > ensuring that all the network components in the PSTN could support 
it.  And,
 > following on this, the argument might be that since we're building 
SIP from
 > scratch, why can't we make sure it gets considered and engineered in from
 > the beginning?


Given that support is purely predicated on end system behavior, there 
seems little harm in suggesting that implementors take this into 
consideration. My perception is that the IETF has generally tried to 
stay away from "user interface" descriptions, but I won't complain


 >
 > I think what we need to do is understand why this optional 
functionality was
 > considered desireable (i.e. why was it an underlying requirement) and
 > resolve that either the condition in the PSTN under which this 
functionality
 > was desireable doesn't apply to SIP or address what the fundamental
 > requirement is in terms of SIP.  I think you've addressed the equivalent
 > implied functional requirement in terms of SIP.  But, I think it's worth
 > considering why they even had that requirement in the PSTN and if 
it's even
 > still needed in SIP.
 > In terms of PSTN emergency calls, this functionality was highly 
desireable
 > because that physical phone line is the only communication path and
 > potential means of identifying the person making the call.  However, 
we all
 > know that SIP is different because you have multiple methods of
 > communication and of course this is stated up front in Henning's current
 > requirements document and clearly stated upfront in section 2, so I'm not
 > proposing any new requirements.


Also, I think this was motivated since it was difficult to call back the 
original caller. I suspect that in most cases, callers don't make a 
different call, but simply hang up. In that case, ringback is far more 
useful to get the emergency caller back on the line to ascertain that 
the emergency has indeed passed or was a false alarm (or, as seems 
common, that the emergency call button was pressed while the phone was 
in somebody's back pocket).


 >
 > I agree for the audience on this list that the requirements are fine, but
 > perhaps the requirements document needs to be absolutely blunt that there
 > may appear to be equivalent functionality that isn't provided by these
 > requirements, however, here's some examples of such things and explicitly
 > explain why they don't map to a hard and fast requirement for SIP.   So,
 > perhaps what I'm proposing either expanding section 2 with a bit more
 > background or an appendix for now that gives the background on this and
 > states why this is only a MAY requirement (i.e the SIP paradigm provides
 > additional information via other means such that the calling voice 
line is
 > not the only means for getting information about the caller so it's not
 > deemed imperative that the "connection" remains active, although one 
could
 > enforce this at an intelligent endpoint.)


I will try to add some motivating text.

 >
 > Mary.
 > -----Original Message-----
 > From: Henning Schulzrinne [mailto:hgs@cs.columbia.edu]
 > Sent: Thursday, April 03, 2003 5:59 PM
 > To: Barnes, Mary [NGC:B602:EXCH]
 > Cc: sip-emergency@ietf.org
 > Subject: Re: Report on sipemergency call
 >
 >
 >  From some of my notes (sorry, original source lost). In any event, 
doesn't contradict the earlier discussion, just probably indicates that 
this is a requirement we can punt on for now. (In any event, I don't see 
how this can be anything but an end-system feature. Knowing that a call 
is an emergency call is crucial to implementing any such end system 
services, so that's why the requirements document calls this out.)
 >
 > Reverse reachability is much more important, in my opinion.
 >
 >
 > The full document (ANSI T1.628-2001) states:
 >
 > -------------------------------
 > 4.1.4   E9-1-1 Call Hold
 >
 > E9-1-1 Call hold is an optional network feature provided to a PSAP which
 > prevents a caller from disconnecting an ESC.  Capabilities needed for
 > supporting E9-1-1 Call Hold are described in Clauses 4 and 5.  However,
 > there is no DSS1 or SS7 support for this capability at this time.
 > -------------------------------
 >
 > Both documents clearly state that CALL HOLD can not be universally
 > supported, in fact it is clearly stated that a network reconnect - i.e.
 > call back will be attempted only - this is because the network may not
 > have the actual callers station ID, but some other number, reflecting
 > maybe the billing number or a location based "equivalent number" in the
 > case of larger organizations.  The fact that SS7 does not support this
 > provision will effect the ability of call hold via Tandem Offices as is
 > the case with most E911 offerings.
 >


_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency
_______________________________________________
Sipping-emergency mailing list
Sipping-emergency@ietf.org
https://www1.ietf.org/mailman/listinfo/sipping-emergency



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Mary Barnes wrote:

> Henning,
> 

> took a look and this is the detailed information that is described at a high
> level for Nortel's product (per that other URL I had sent)  around the SS7
> support for the Connection Hold. (For ISDN, it's not possible to prevent the
> disconnect, so that's why they need the dialback).  The first line of the
> addendum is the deletion of that text in section 6.1.4 referenced in your
> initial email below. Are you certain that was from TR.628-2001 (and not
> 2000) as the one document is the addendum to TR.628-2000 and I couldn't find
> a TR.628-2001? 

No, I suspect that whoever sent it to me introduced a typo, given the 
two documents and their different years.



_______________________________________________
Sipping-emergency mailing list
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https://www1.ietf.org/mailman/listinfo/sipping-emergency



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Date: Thu, 03 Apr 2003 19:06:56 -0500
From: Henning Schulzrinne <hgs@cs.columbia.edu>
Organization: Columbia University
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Subject: [Sipping-emergency] Call hold
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 From some of my notes (sorry, original source lost). In any event, 
doesn't contradict the earlier discussion, just probably indicates that 
this is a requirement we can punt on for now. (In any event, I don't see 
how this can be anything but an end-system feature. Knowing that a call 
is an emergency call is crucial to implementing any such end system 
services, so that's why the requirements document calls this out.)

Reverse reachability is much more important, in my opinion.


The full document (ANSI T1.628-2001) states:

-------------------------------
4.1.4   E9-1-1 Call Hold

E9-1-1 Call hold is an optional network feature provided to a PSAP which
prevents a caller from disconnecting an ESC.  Capabilities needed for
supporting E9-1-1 Call Hold are described in Clauses 4 and 5.  However,
there is no DSS1 or SS7 support for this capability at this time.
-------------------------------

Both documents clearly state that CALL HOLD can not be universally
supported, in fact it is clearly stated that a network reconnect - i.e.
call back will be attempted only - this is because the network may not
have the actual callers station ID, but some other number, reflecting
maybe the billing number or a location based "equivalent number" in the
case of larger organizations.  The fact that SS7 does not support this
provision will effect the ability of call hold via Tandem Offices as is
the case with most E911 offerings.



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FYI.

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>From our NENA SWAT work, at least 410 and less than 450.

Roger Hixson, ENP
Technical Issues Director
NENA - `The Voice of 9-1-1'
800-332-3911
rhixson@nena.org
 

-----Original Message-----
From: Henning Schulzrinne 
Sent: Friday, April 04, 2003 5:47 PM
To: Migwg
Subject: SR count in the US?

Does anybody have any order-magnitude estimate as to the number of 
selective routers in the US (as opposed to the number of PSAPs)?

Thank you.

Henning


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